Privacy Policy
What we collect to process a visa, who sees it, and how long we keep it.
Scope
Safar Technologies Private Limited, registered at 5-993/88, Mahboob Nagar Colony, GB Darga, Gulbarga, Kalaburagi (Gulbarga), Karnataka 585104, India, is the data fiduciary for personal data processed through https://kairsa.com. This policy explains what we collect, why, and what you can ask us to do about it.
A visa application is unavoidably document-heavy. We have kept collection to what an application actually requires.
What we collect
- Account data — your Indian mobile number, and your name and email if you provide them. The mobile number is the account identifier.
- Traveller data — full name, date of birth, gender, nationality, passport number and expiry, and address, for each traveller on an application.
- Documents — passport scans, photographs, and whatever else the destination requires, such as bank statements, tickets, hotel bookings or an Umrah booking reference.
- Billing data — billing name, address, state and, if you are GST-registered, your GSTIN, so that a valid tax invoice can be issued.
- Payment data — the gateway's transaction and order identifiers, the amount and the status. Card numbers, CVVs and UPI credentials never reach our servers.
- Technical data — IP address and request identifiers, kept for security and fraud prevention.
Why we process it
- To prepare, check and lodge your visa application — the reason you gave it to us.
- To take payment and issue a GST tax invoice, which we are legally required to do.
- To send transactional messages about your application by SMS and email. These are not marketing and cannot be switched off while an application is open.
- To detect and prevent fraud, and to comply with law.
We do not sell personal data, and we do not use your documents to train models.
How documents are stored
Uploaded documents are held in private object storage. They are never publicly readable: each download is served through a signed link that expires ten minutes after it is created, and only to the account that owns the application or to staff processing it.
Traffic to and from the site is encrypted with TLS.
How long we keep it
- Application data and documents — retained while your account is open and for up to three years after the application closes, so that we can answer queries and prove what was lodged.
- Invoices, credit notes and payment records — retained for eight years, as required by Indian tax law. These cannot be deleted on request.
- One-time passwords — a few minutes; they are stored hashed and are single-use.
Your rights
You can ask us to give you a copy of your data, correct it, or delete what we are not legally required to keep. You can also withdraw consent for non-essential processing.
Write to support@kairsa.com from the mobile number or email on the account. We respond within thirty days.
Deleting your data before an application completes will end that application, and refunds then follow the Refund & Cancellation Policy.
Children
Accounts are for adults. Minors are frequently travellers on an application, and their data is processed on the authority of the parent or guardian who submits it.
Breach notification
If personal data is compromised in a way likely to cause you harm, we will notify affected users and the relevant authority without undue delay, and tell you what was affected and what to do.
Contact
Privacy questions: support@kairsa.com. Complaints: Shirjeel Ahmed Khan at grievance@kairsa.com, or by post at 5-993/88, Mahboob Nagar Colony, GB Darga, Gulbarga, Kalaburagi (Gulbarga), Karnataka 585104, India.